What Our Customers Are Saying
"Thanks very much for being there when we needed you."
I cannot begin to tell you how impressed we were with HTH's handling of our situation, and especially with the efforts of their staff on our behalf. We were very pleased with the logistical support they provided, but perhaps even more important was the comfort that came from knowing HTH was always there with information, answers and encouragement. Being injured away from home, and especially in a foreign country, can be a very lonely experience but the calm competence of the HTH staff lowered the anxiety level considerably and enabled us to get home safely and quickly.
"Your staff members were with me all the way. I appreciate the level of expertise, cooperation and general compassion it took to realize these efforts."
My husband and I always travel with the HTH Worldwide's TravelGap Silver policy, and like most people we hoped to never need it. Unfortunately, during our recent trip to Southern Spain my husband had to be hospitalized. When the situation first arose I immediately called HTH and my questions concerning available hospitals in the area were answered. From that point on I was in constant communication with HTH. HTH's medical director worked with the doctors in Spain to monitor my husband's progress and help me understand the situation. At no time did I feel out of touch or left to fend for myself.
I was worried and very distraught. One of my topmost concerns was the hospital bill and I had visions of having to borrow from friends until I could arrange for funds to be transferred to Spain. Imagine my relief when HTH arranged a guarantee of payment with the hospital in Spain. With this worry set aside I was now able to concentrate on getting my husband in condition to return home.
Your staff members were with me all the way. I appreciate the level of expertise, cooperation and general compassion it took to realize these efforts. Thanks to HTH Worldwide and to all of the excellent personnel who helped us during a very traumatic time.
"You did everything you promised in terms of coverage and of equal importance you did it in a manner that demonstrated great compassion and quality of care."
I am grateful for the exceptional coverage and customer service that your TravelGap policy provided my wife and I when we needed your help. I have never had better service or received better coverage than I have from your company. I believe your timely assistance and support saved my life and sped up my recovery after I came down with dengue fever while in Bali last year -- a situation that was complicated by an underlying health condition. When I was in great distress, your staff responded to my wife's immediate needs then took extraordinary measures to transfer us to Singapore where I was placed in a hospital where I received excellent treatment. You did everything you promised in terms of coverage and of equal importance you did it in a manner that demonstrated great compassion and quality of care. I will look forward to working with you again and want to be sure you know how much your professionalism and support are appreciated by us.
"HTH Worldwide initiated a comprehensive plan to help bring me to the nearest source of medical care with the highest standards."
In my previous travels to India and Asia, I had never considered the need for travelers insurance. All that changed when, in the mountains of Tibet, I was thrown from a horse and landed in a boulder field. Injuries to the left side of my spine, chest, abdomen and hip were extensive. I was in the middle of nowhere, and even by horseback, it would take two days to reach the nearest road. It was a worst-case scenario. Fortunately, HTH Worldwide initiated a comprehensive plan to help bring me to the nearest source of medical care with the highest standards. That your Katmandu based staff was willing to wait three days in a remote village for my arrival is more than impressive. Exploring the world is a beautiful experience and carrying travel health insurance is just a practical necessity of life.
"My wife and I are absolutely delighted with the service we received."
While on assignment, I began noticing chest pains following slight exertion. When the situation persisted, I contacted HTH Worldwide by phone. A cardiogram and blood test were quickly arranged and performed at the guest house where I was staying .The tests proved that I was experiencing blockage in my arteries, and it was necessary for me to be admitted to Milpark Hospital in Johannesburg. An angioplasty was performed and a stent was implanted in my coronary artery, which was discovered to be 99% blocked. I was very close to having a major heart attack. To say that HTH Worldwide and Alliance International Medical Services delivered more than I expected would be a gross understatement. My wife and I are absolutely delighted with the service we received and have been recommending HTH Worldwide to all of our friends who want to travel, but are concerned about unexpected health emergencies. We will never travel again without availing ourselves of the health benefits and services afforded through HTH Worldwide. Thanks for your outstanding service!
"I found out Medicare had no coverage outside of the U.S."
I am 68 years old and continue to work in several countries outside of the USA. I found out Medicare had no coverage out of the U.S., so I bought an HTH TravelGap® MultiTrip policy each of the past 2 years. My overseas trips generally last three weeks. I have been to Poland, Brazil and Morocco. I dodged the yellow fever epidemic in Brazil and who knows what in Morocco and Poland. Although I have not been sick during any of these trips, I'm happy to know HTH is ready to assist. There is a certain feeling of "aloneness" that visitors to a foreign country experience and expect. Having good medical benefits and services outside of the U.S. is very comforting.
"My wife called the HTH Worldwide number at 3:00 a.m. and spoke with a helpful representative."
Last summer, my wife and I returned to Lhasa from a trip to the famous Tibetan cedars and were staying at a five-star hotel. I began to experience strong symptoms of altitude sickness, and additional oxygen did not solve my problem. My wife called the HTH Worldwide number at 3:00 a.m. and spoke with a helpful representative who asked us to expect a call from a physician. After a few minutes, a physician based in Shanghai returned our call and advised me to either leave Lhasa or see a physician at a Lhasa medical clinic he trusted. Although we did leave Lhasa for Chengdu by plane the next day, we know we can rely on HTH for immediate support and a level of assurance we desperately needed.
"You saved my sanity by not having to worry about the emergency hospital bill."
We hadn't been in the country an hour when my husband broke his leg in three places. The doctor met us at the emergency room door. They determined that he needed surgery and immediately scheduled the procedure. The staff at the hospital started talking with HTH Worldwide as soon as I handed them the insurance cards you'd sent us in the mail. Thank you a million times over! You gave us peace of mind and worked so closely with doctors and hospital staff there. You saved my sanity by not having to worry about the emergency hospital bill. I have already told everyone we know since we've been home. We will never travel out of the country again without having HTH Worldwide insurance.
"HTH authorized payment directly to the clinic so I need not worry."
My husband and I were in Hanoi where I became ill. I called HTH, and they immediately contacted a clinic that had a British Doctor. HTH scheduled an appointment for me, and upon my arrival, I found they had already set everything into motion for my care. HTH authorized payment directly to the clinic so I need not worry. The doctor found I was reacting to a medication and experiencing a very serious problem. HTH made arrangements to send a nurse from Bangkok to accompany us back to a hospital in Bangkok. I remained in the hospital for a few days and was then sent home to the States. HTH made all travel arrangements. I was escorted all the way to Florida with someone watching out for me all the way. I can say without a doubt that anyone traveling with HTH insurance should feel extremely confident that HTH will be there to help. I have recommended HTH to a number of friends who travel extensively and are also retired. They are now HTH members and happy to know they will be taken care of when the need arises.
"The peace of mind was well worth the money."
I was covered by HTH from February through June of 2007. I needed international health care coverage during the time I was serving as a missionary in Brazil. While I was in the field, I not only needed good health care, but it had to be reasonably priced with great insurance coverage while in South America. Upon my return to the U.S., I'd be getting married, so saving money was important to me, as was my health. The peace of mind was well worth the money.
"I needed medical insurance to meet visa requirements for a trip to Europe."
I needed medical insurance to meet visa requirements for a trip to Europe. I was delighted by the solution HTH provided. Not only was I able to do everything online, but you responded to my request to provide me a letter to the consulate, and the response time was phenomenal. I will recommend your services to anyone in need.
"I found HTH's online tools incredibly helpful for looking up brand names of medicines in other countries."
When I traveled from the US to Colombia and Ecuador, I knew that during my trip I would need new prescriptions--they could not be filled for long enough periods in the U.S. prior to my trip. I found HTH's online tools incredibly helpful for looking up brand names of medicines in other countries. When I went to a pharmacy to get new prescriptions while in Ecuador, I had no problem finding what I needed. Thanks very much!
"I was able to look up a doctor in London online and make an appointment with him the same day."
I was able to look up a doctor in London online and make an appointment with him the same day. He was professional and friendly, and the whole process couldn't have gone more smoothly. I was very happy to be able to connect with a qualified professional when outside the U.S. right away. Thank you!
"I was able to access HTH's mPassportSM databases on my mobile phone in South Africa."
I am in South Africa to work at a nonprofit organization that assists orphans and vulnerable children in a remote location outside of Johannesburg. Knowing the location, I was motivated to prepare ahead of time. Before my departure, I printed out nearby hospitals, doctors, and additional medical services information from HTH's global databases. I am also able to access HTH's mPassportSM databases on my mobile phone in South Africa.
"With your information tucked into my bag, I board the plane feeling confident."
This past year I have traveled to Egypt, Greece, and Israel. Before going on each trip, I check the HTH Global Health databases for names and addresses of doctors and hospitals and your evaluation of health risks and medical facilities. With your information tucked into my bag, I board the plane feeling confident that I can get help all along the way.
"Thanks HTH for such a great product."
While in the airport some travelers were discussing the travel insurance they had purchased along with all the "What Ifs". When I was asked if I carried travel insurance, I replied, "Yes most definitely. Having used product in the past, I would never travel without it." When I told them why, they were totally amazed at all the benefits and services the policy includes, and how affordable it is. Thanks HTH for such a great product.
"It was as though a friend were leading me through the entire process."
I work in insurance industry and I can tell you that the service I received throughout the claims process from HTH is the same service that I strive to provide to my customers day in and day out. Thank you HTH for proving the usual insurance stereotype wrong and providing me with the best service I have received from the industry in a long time.