In the event of a medical emergency:

As a customer, you are eligible for global emergency assistance, 24 hours a day, 365 days a year.

For immediate assistance:

  • Inside the US, call 877.865.5979
  • Outside the US, call +1.610.254.8771 (collect)

NOTE: These telephone numbers appear on the back of your Insurance ID Card

If you require medical evacuation, you must contact us in advance or your evacuation may not be eligible for reimbursement.

Available services include:

  • Medical evacuation planning and coordination
  • Medical monitoring and referral
  • Legal assistance
  • Emergency cash advancement
  • Lost document assistance