The Coronavirus outbreak has impacted thousands of individuals, mainly in Wuhan City, Hubei Province of China, where it was originally reported at the end of last year. Reports of confirmed cases outside of China are increasingly being identified. The CDC has indicated that China, Iran, Italy, Japan and South Korea are currently experiencing sustained community transmission (CDC Level 2 or higher).

Impact to Trip Interruption and/or Trip Cancellation Coverage for TripProtector® Members

On January 23, 2020, the United States State Department issued a travel warning not to travel to China due to the Coronavirus. The World Health Organization declared the Coronavirus a Global Health Warning on January 30, 2020.

As a result, the Coronavirus is no longer an unforeseen event for travel to China starting on January 24th, 2020, and for travel worldwide starting on January 31st, 2020. This means the Trip Protector policies do not provide trip cancellation nor trip interruption coverage for the following perils as it relates to this known event:

  • "An occurrence in a country or region that is part of the Trip that causes the United States Department of State to issue a travel warning that You should not travel within that country or region for a period of time that would include the Trip;"
  • "If the Center for Disease Control issues a travel warning that travel should be avoided to Your destination country or region for a period of time that would include Your Trip;"

All other benefits and perils will continue to be adjudicated per the wording as issued to each insured. If a Traveler is quarantined while on their trip due to the Coronavirus, their travel insurance policy will continue to be in effect during their quarantine.

Here to Support You

Our team, including our global medical experts, has been continually monitoring the situation. We are committed to keeping our valued partners informed of new developments related to this situation.

Please continue to count on us for ongoing support and information whenever you need us.

Helpful resources:

For more information on the novel coronavirus and to learn what you can do to protect yourself, we recommend visiting the World Health Organization and Centers for Disease Control and Prevention websites.

For questions or cancellation requests, contact us at