Claims Process outside the U.S. (1-2-3)
HTH contracts with world class providers in over 180 countries. By visiting a contracted doctor or facility, HTH is able to arrange direct billing* and help member's to avoid having to pay up front for services.
2 easy options to arrange medical services and enjoy HTH Direct Billing:
- Call +1.610.254.8771 for assistance
- Email firstname.lastname@example.org with your request
*Please note: direct billing may not be available in every situation.
You are free to use providers outside of the HTH Community. When you do so, please pay for outpatient services and submit a claim to HTH Worldwide. Upon request, HTH will make our best effort to guarantee payment directly to a non-contracted facility.
If HTH does not arrange direct billing or you pay the medical bill yourself, you must file a claim to get reimbursed. Please print the claim form(s) below. In order to facilitate the processing of your claim, please follow the instructions on the back of the claim form and complete the claim form in its entirety.
Claim Form: Outside the U.S. Claim Form
Claims Process inside the U.S. (Broad, Deep PPO Access)
Benefit from access to one of the largest U.S. networks available. The Aetna Passport PPO offers more than 700,000 doctors and 4,400 hospitals for you to choose from.
- Simply show your ID card at time of service
- Pay the required co-pay or deductible
Visit Aetna Passport PPO to view the network.
For Aetna Passport PPO Providers - when you seek services at an Aetna Passport PPO provider they will bill HTH Worldwide directly.
You are free to use providers outside of the Aetna Network. Most providers will bill HTH directly in these instances. Use of a non contracted provider may result in a reduction in benefits.
All bills sent must be billed on a standard physician billing/claim form (HCFA-1500) or a standard hospital bill (UB-04 or UB-92) or filed electronically. The address to be used by providers when billing HTH Worldwide directly is:
PO Box 30259
Tampa, FL 33630
Payor ID: 60054
If you pay for a medical expense yourself, you must file a claim for reimbursement. Please print the claim form below and follow the instructions on the back of the form. All bills sent must be billed on a standard physician billing/claim form (HCFA-1500) or a standard hospital bill (UB-04 or UB-92). The address to be used when filing a claim is:
P.O. Box 30259
Tampa, FL 33630
Payor ID: 60054
Claim Form: Medical Claim Form
All reimbursement for prescription claims must have a completed claim form. Please print the form below and follow the instructions on the form. Claims for prescription reimbursement are mailed to:
P.O. Box 21545
Eagan, MN 55121
Claim Form: Prescription Reimbursement Form
Additional Information and Resources
Questions? To check status of a claim:
Claim from Outside the U.S.: Call toll-free from the U.S. 888.243.2358; OR collect from outside the U.S. 1.610.254.8771 OR Email: email@example.com
Claim from Inside the U.S.: Call toll-free from the U.S. 888.350.2002; OR collect from outside the U.S. +1.610.254.8765 OR Email: firstname.lastname@example.org.