Claims

Our members benefit from our ability to pay contracted providers directly for services. Now you can access care worldwide, without hassles or red tape.

Claims Process outside the U.S. (1-2-3)

We contract with world class providers in over 180 countries. By visiting a contracted doctor or facility, we are able to arrange Direct Pay* so members can avoid having to pay up front for services.

2 easy options to arrange medical services and enjoy Direct Pay:

1. Visit our Member Services area and log in
2. Call +1.610.254.8771 for assistance

*Please note: Direct Pay may not be available in every situation. Members are encouraged to schedule with healthcare providers within our network however, members are permitted to use providers outside of our network. When you do so, please pay for outpatient services and submit a claim to us. Upon request, we will make our best effort to arrange Direct Pay with a non-contracted facility. When this is not possible, please pay for outpatient services and submit a claim.

You are free to use providers outside of our community. When you do so, please pay for outpatient services and submit a claim to us. Upon request, we will make our best effort to arrange Direct Pay with a non-contracted facility. When this is not possible, please pay for outpatient services and submit a claim.

Claim Forms:

Accident and Sickness Claim Form
AD&D Claim Form
Baggage & Personal Effects/Baggage Delay Claim Form
Trip Interruption Claim Form
Trip Delay Claim Form

Questions?

To check status of a claim:

Call toll-free from the US 888.243.2358, or collect from outside the US +1.610.254.5850