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TripProtector Preferred

Description of 24-Hour Emergency Hotline Services

(This document applies to the Trip Protector product only)

This plan is administered by HTH Administration Services.

• Available Services -- Available Services There are various 24-Hour Emergency Hotline Services provided under the HTH Worldwide Travel Protection packages. A description of all 24-Hour Emergency Hotline Services offered are contained in this document.
  
  The 24-Hour Emergency Hotline Services are only available to persons whose primary residence is in the United States or Canada. This plan is administered by HTH Administration Services.
  
  DESCRIPTION OF 24-HOUR EMERGENCY HOTLINE SERVICES
  The Assistance Services described below will be provided by HTH's designated provider.
  
  
• How to Call the 24-Hour Emergency Hotline
  If you need emergency help for an available service you can call 24-hours a day (866) 816-2068 from within the United States, or call (collect) (603) 328-1737 from anywhere else. You should have your certificate or policy number, your location, a local telephone number, and details of the situation. The assistance provider will confirm your enrollment and assist you. If you cannot call collect from your location, dial direct and give the assistance coordinator your telephone number and location and they will call you back.
  
  Seek local help if your emergency is immediate and life threatening, and contact the assistance provider by calling the hotline as soon as reasonably possible. Help services have been included in this program to provide, whenever possible, on-the-spot and immediate assistance for those unexpected problems that can arise during your trip.
  
  There may be times when circumstances beyond the assistance provider's control hinder their endeavors to provide help services; they will, however, make all reasonable efforts to provide services and help resolve your problem. The assistance provider's staff will do their best to refer you to appropriate providers.
  
  However, the assistance provider and HTH Administration Services cannot be held responsible for the quality or results of any services provided by these independent practitioners.
  
  
• Availability of Services
  The 24-hour hotline services become available when you actually start your trip. Services end the earliest of: midnight on the day the program expires; when you reach your return destination; or when you complete your trip.
  
  
• Emergency Cash Transfer
  If your cash or travelers checks are lost or stolen, or unanticipated emergency expenses are incurred, the assistance provider will, whenever possible, help arrange for an emergency cash transfer in currency, travelers checks, or other form acceptable to the assistance provider. These funds must come from your major credit card(s) or from family and/or friends.
  
  
• Legal Referral
  The assistance provider will provide travelers with access or referrals to the most conveniently located attorneys available during regular working hours. Assistance will also be provided in obtaining bail bonds in those geographical locations where such bonds are customarily issued. You are responsible for contracted legal fees.
  
  
• Lost Ticket and Passport Assistance
  The assistance provider will, whenever possible, provide you with referrals and information to assist in obtaining replacement for lost or stolen travel documents, passports, travel tickets, etc.
  
  
• Emergency Prescription Refill Assistance
  The assistance provider will assist you, whenever possible, in obtaining a replacement of an existing prescription when your medication has been lost, stolen, or if you are in need of a refill. The prescription will be refilled by a licensed pharmacist or other authorized personnel in the country in which you are traveling. It will be replaced with the same brand of medication prescribed in the U.S., or the equivalent in the country in which you are traveling. The refill may require a visit to a local physician. You should be prepared to furnish the assistance provider with a copy of your original prescription and/or the name and phone number of your regular attending physician. Replacement medication and visit to a local physician will be at your expense.
  
  
• Medical Referral
  If an emergency occurs during a trip that requires you to seek urgent medical advice you should call the 24-hour hotline to obtain the names of local qualified doctors who speak your language. If additional medical services are required, the assistance provider is prepared to consult with the attending physician and provide such assistance as they believe to be in your best interest.