Claims Information
Trip Cancellation
Trip Interruption
Travel Delay
Baggage Loss
Baggage Delay
Medical Expenses
Collision (Applies to Your Rental Car Coverage)
2. Provide the Required Documentation.
HTH Administration Services is committed to providing prompt, fair and equitable claims service. To keep our commitment to you, our claims representatives undergo extensive training. They have been taught to always look for coverage, instead of looking for reasons to deny coverage to you. Below, you can download the forms needed for a variety of covered benefits.
The HTH Administration Services Claims Department Pledges the Following to All Insured Clients:- Claim forms are issued the same day notification of a claim is received.
- On receipt of your completed claims form, it will be assigned to a representative who will manage the file to resolution. Personal contact is made on every claim filed.
- All correspondence and required documentation are processed in a timely manner.
- Phone calls are returned within one business day (most calls are returned on the same day they are received).
- Claim payment checks are promptly mailed to you when your settlement is finalized.
- We have developed a Fast Track travel insurance claims unit whose goal is to quickly and efficiently process claims that are less than $1,000 and do not include Trip Cancellation or Trip Interruption. Additionally, our Fast Track unit serves as our Disaster and Catastrophe Team should the unexpected occur.
Trip Cancellation
Trip Interruption
Travel Delay
Baggage Loss
Baggage Delay
Medical Expenses
Collision (Applies to Your Rental Car Coverage)
Filing a claim on your travel insurance plan is a relatively easy process. Please follow these steps to expedite your claim:
1. Download the appropriate claim form.2. Provide the Required Documentation.
*After you complete your travel insurance claim form, visit our Required Documentation page for a complete list of the supporting documentation needed to complete the claim process.
Note: If your trip is cancelled due to a sickness or injury, please make sure the required party signs a patient authorization as medical records may be required to finalize the claim. Download the Patient Authorization form.
3. Submit Your Form(s) and Documentation to HTH Administrative Services.Mail your completed form(s) and required documentation to HTH Administration Services at the address below. For your convenience, you can also write, call, fax, or email HTH Administration Services to request a travel insurance claim form.
| Telephone: | (800) 541-3522 |
| Fax: | (800) 336-6409 (Toll-free nationwide) (858) 810-2505 (In San Diego) |
| Mail: | HTH Administration Services Travel Protection P.O. Box 939057 San Diego, CA 92193-9057 |
| E-Mail: | customerservice@hthworldwide.com |
*For all Air Flight Accident and Travel Accident claims, please call HTH Administration Services at (800) 348-9505.
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