Global Citizen, Global Navigator, Global Student and TravelGap

Physician Appointments

HTH has contracted with highly-qualified physicians in over 180 countries to provide care to HTH members. These physicians bill HTH directly for covered services when the services are pre-authorized and guaranteed by HTH in conjunction with HTH's appointment scheduling service. Please note, direct billing may not be available in all situations.

HTH members can request appointments with HTH contracted physicians outside the United States by submitting an online Appointment Scheduling request, contacting HTH 24/7 at +1 610 254 8772 or emailing globalhealth@hthworldwide.com.

If HTH members seek treatment from an HTH-contracted physician without notifying HTH in advance, the physician will expect payment in full at the time of service. Members who elect to pay the physician at the time of service should request an itemized invoice and receipt from the physician and must submit these documents with a claim form (see below) to HTH for reimbursement of covered charges.

HTH members are free to seek care from any physician. If the physician is not contracted with HTH, the member should pay the physician at the time of service and submit a claim to HTH.

Planned Hospital Admissions

HTH can assist members with access to over 900 leading international medical centers called HTH Partner Facilities, which have agreed to bill HTH directly for pre-authorized inpatient services. These facilities are identified in the CityHealth Profile with an HTH logo. Please note, direct billing may not be available in all situations.

To arrange for an HTH Partner Facility to bill HTH directly, members must contact HTH by emailing globalhealth@hthworldwide.com or by calling +1 610 254 8772 The request should be made at least 2 business days prior to scheduled treatment. If HTH members seek treatment at an HTH Partner Facility without notifying HTH in advance, the Facility may expect payment in full at the time of service.

Download Global Citizen or Global Navigator claim form

Download a TravelGap claim form

Download a Global Student claim form

How to submit a claim to HTH Worldwide

Following these instructions will expedite the payment of your claim
Following the steps below will help us processing your claim as quickly as possible. Submitting an incomplete form will result in delays in the payment of your claim.

• Complete Part A of the claim form in full each time you are seen for a new sickness or injury. Answer all questions, even if the answer is "none" or "N/A."
• Submit the original detailed provider bill, which should include the following:

• When services are rendered at a clinic, hospital or other medical facility, you will need to ask the provider to complete Part B of the claim form indicating the date seen and the diagnosis. Please include the full name and address of the provider. Part B is found on the reverse side of the claim form.
• If another health insurance plan is the primary payer, please indicate the insurance company name, address and phone number along with your policy number.
• Be certain that the name on the bill you are submitting is the same as that which is indicated on your ID card. If not, please enclose a short note of explanation.
• Benefits payable under this plan will be coordinated with any automobile coverage. Benefits under our plan will also be coordinated with benefits provided or required by any no-fault automobile coverage statute, whether or not a no-fault policy is in effect. This plan will be applied on a secondary basis to any state mandated automobile coverage for services and supplies eligible for consideration under this plan.
• All claims must be filed with our office within the twelve (12) month period from the date of the incurred expense.
  
  

Please submit all claims forms with attached receipts to the following address:

HTH Worldwide
C/O Claims Department
One Radnor Corporate Center
Suite 100
100 Matsonford Road
Radnor, PA 19087 USA
Email: HTHclaims@hthworldwide.com
(Fax) 610.293.3529 Attn: Claims Department

Questions? To check status of a claim:

Call Toll free from the US 888.243.2358; OR collect from outside the US +1.610.254.8700

For questions related to your submitted claim, email: customerservice@hthworldwide.com